Help center
How can we help?
Most answers are one tap away. If not, a person reads every message.
Manage or cancel a subscriptionSign in with your email. Cancel is two clicks.Manage subscription →Subscribed before October 2026?Your subscription lives in our previous portal.Open previous portal →Returns & refunds30-day money-back guarantee on one-time orders and your first subscription order.Read the refund policy →Orders & shippingShipping is shown at checkout. Tracking arrives by email.Shipping policy →
Questions
Answers, by topic.
Still stuck?
Email us and include your order number if you have one.
Contact usSubscriptions
Do I have to subscribe?
No. One-time purchase is pre-selected on every product. Subscribing is always a choice you make on purpose.
How do I cancel?
Go to Manage subscription, sign in with your email and cancel in two clicks. No phone call, no email, no fee.
Will you remind me before I'm charged?
Yes. We email you 7 days, 3 days and 1 day before every renewal charge.
What does Subscribe & Save cost?
About 20% off the one-time price on your first subscription order, and 15% off every renewal after that. Your pack size sets the schedule: 1 ships every 30 days, 3 every 90, 6 every 180.
Orders & shipping
How much is shipping?
Shipping is calculated at checkout from your address, before you pay.
I added something after checkout. Does it ship separately?
No. Anything you add on the pages after checkout ships in the same box.
Where's my tracking number?
We email tracking when your order ships. Can't find it? Contact us with your order number.
Returns & refunds
What's your guarantee?
30 days, money back, on one-time orders and your first subscription order. Contact us within 30 days of delivery.
How do I request a refund?
Email support@earthenergysupplements.com with your order number. Refunds go back to your original payment method.
Products
Where can I see what's in a product?
Every product page shows the full Supplement Facts panel: each ingredient with its amount, other ingredients and the allergen statement.
Can I take these with my medication?
If you take prescription medication, are pregnant or nursing, or have a medical condition, talk with your healthcare provider before starting any new supplement.